Directions for next twelve questions: Read the passages that follow and answer the question that follow each of them respect to your understanding of the passage.
PASSAGE- 4 The last I visited China was in 1986 in the early days of liberalization. Now, thanks to a business
assignment, I could see for myself the dramatic changes of the last decade.
As my flight touched down, I saw the same old building, great monoliths that I have come to
associate with Beijing. It was a different story once we entered the airport terminal. It was
modern, large and spanking clean, in parts like Singapore’s Changi Airport. In 20 minutes I had
cleared immigration and customs, definitely more business-friendly than Indian airport. On the
expressway into the city (speed limit 110 kmph) cars whizzed past, while there was barely any
sigh of the once ubiquitous bicycle.
The first hurdle came at the hotel, or so I thought. The in–house services directory said I could
not connect to the Internet from my hotel room. However, the friendly service representative at
the plush business center downstairs arranged for me to access the Net from my room and gave
me a local number to dial. This was a facility I got at every hotel I stayed in China. The
connections were consistently very fast indicating large bandwidth availability, a great boon to
the business traveller.
Outside, a happy surprise was the brand new subway—sparking clean. The passengers, all local
Chinese, looked well fed and clothed. There were amazing changes on the culinary front as well.
On my last trip I could only eat in restaurants earmarked for tourists. Not any more, with a range
of very upscale Chinese, American and Italian restaurants to choose from, I found an Indian
eating joint within two blocks of the hotel, not to mention three McDonald’s one Pizza Hut, one
KFC and two Starbucks and several more downscale but seemingly very clean Chinese
restaurants.
Could Beijing be an exception? The showcase city that attracted the West? I got my answer soon.
My consulting assignment was with a large manufactures of cell phones in Hangzhou, a city of
about 1.7 million in south – east China. I flew the state-owned Air China. The aviation scene in
China is similar to that of India, with 8 to 10 airlines, soon to consolidate into three major airlines.
The other two besides Air China are 100 percent privately owned. The quality of service on Air
China is comparable to the Indian Airlines. However, the flight departed and arrived exactly on
time.
Hangzhou is impressive, its airport once again exceptionally clean and well – organized. For a
city of its size, Hangzhou has excellent infrastructure: large fleet of electric buses supplement the
5,000 taxis, all with radio communications and digital meters. There are over and under passes
everywhere. Several hundred large new buildings and a newly built athletics stadium.
The company I am consulting with used to be 100 percent state-owned. The state has divested a
majority of the shares, which are now traded at the Shanghai stock market in two forms—-one for
domestic investors and the other exclusively for foreigners, like India. But unlike India, the
facilities at the manufacturing site of this $1.5-billion company just took my breath away. I have
been to advanced electronic manufacturing site in the US and Singapore but I was unprepared
for the scale and sophistication of the operation here. Their competitors apparently have better
facilities.
Just when I thought nothing could go wrong, I came upon a hurdle, language of course. For all
their efforts to go global, the Chinese grasp of the English language is very poor. The business
card of one of the executives described him as “Execution Vice-President” while the sign on the
toilet of a train I took said, “No Occupying While Stabling “. My translator Edward, a smart youngster with a degree in English language, was the only person I could communicate with
directly.
At the meeting an elaborate affair, the atmosphere was very Indian, with heavy-duty protocol
and speech – making to boast, scenes I remember from my last trip. Some things never change, I
suppose.
This time, though, everyone carried a cell phone. People placed their cell phones on the
conference table as soon as they came in(much like folks did in the American Wild West with
their guns!). While found this somewhat disconcerting, I did like their cell phone etiquette. They
turned down the ring volume, and spoke very softly. Incidentally there will be over 100 million
cell phones in China by end 2004(compared with around 4 million in India).
I can sense that the Chinese are very closely studying the success of Indian software industry and
have every intention of surprising India in this field. While much has been written about the
growth of their hardware exports, their achievements in garnering export business in software
has largely been ignored China is hard at work neutralizing India’s key competitive advantage of
a US Fortune 500 company to move their offshore software development from China to India, but
they are disinclined because of the high quality of work, lower cost and superior infrastructure in
China.
Edward and I went sightseeing on the last day. We visited an absolutely stunning Buddha temple
from the 4th century founded by an Indian monk and target for demolition during the cultural
evolution. Former premier Chou En-Lai intervened to save it.
Edward was eloquent on a range of topics from the economic to unification of China and Taiwan.
The latter; he was certain, would be resolved, because the people of Taiwan now see difference
between China and Taiwan in economic, business conditions, personal freedom, and living
standards. Indeed many Taiwanese businessmen are migrating to China. Unbelievably, a
business associate from Taiwan expressed similar views.
Old China shows up every now and then. The food in the cafeteria at the cell phone company
was indifferently served and unappetizing. The Chinese paranoia about security can suddenly
throw you off balance at the Forbidden City. The guard said a firm no to even my copy of China
Daily. The Chinese are not savvy about Western concerns like pollution. Beijing itself seems
swathed in a brown blanket.
But for every rewind to the past, there’s fast forward to the future. China will pull out all stops
for business. As Edward succinctly summed up, “You can get away with anything here as long as
you have money and do not bother the government with protests and demonstrations”.
What is not mentioned as a characteristic of the old Chinese regime?